FAQ

What is Icebox Jewels’s Policy on Lab-Grown Diamonds?

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Do You Offer a Guarantee?

For Loose Diamond Order:
Once you place the loose diamond order from Icebox Jewels (Whether it's listed or custom cut Order), does not eligible for return or cancellation in any condition; as we've already mentioned, all the details, including photos or videos of the finished item once it has done and before shipment.

For Diamond Jewelry

icebox jewels give a guarantee to all of its buyers. We give repair services and limited lifetime services, which can help you. If you find any defects in purchased jewelry, then kindly contact us with a description that tells us your issue. But there's a condition, and that is you have to reply to us within 60 days from your purchase date, and we will surely solve your concerns with our expertise.

From Which Ways I Know That My Exact Ring Size?

For measuring your exact ring size is very easy and affordable. You can’t buy any extravagant equipment to measure the ring size. You can read our virtual ring sizer page, which tells your exact ring size without buying any equipment. On the virtual ring sizer page, you can print the ring sizer chart and follow the instructions mentioned to know the right ring size for your finger.

CAN I TRACK MY ORDER?
  • Yes, you can track your order using the link we supplied once it has been dispatched/shipped.
CAN I DESIGN MY OWN RING?
  • Yes, we offer customization choices so that customers can design their ideal product. By doing this, you will have the opportunity to speak with an expert and determine the ideal product for your needs while staying within your budget.